Angry photographers have besieged an online store with complaints, claiming their orders have not been dispatched as promised.
Customers have raised questions about crazycameras.co.uk, which sells bargain-priced electrical goods via a UK website address but dispatches orders from its office in the United States, it says, to ?minimise cost?.
Customers have used online forums to express their grievances.
Among the complainants is Amateur Photographer (AP) reader Robert Painton, who says he has still not received a £160 Fujifilm camera he ordered for his daughter?s 30th birthday in February.
Painton told us that he has since been instructed by his bank to cancel the card he used to pay for the camera.
Crazy Cameras claims it will dispatch an order within seven working days, provided the item is in stock.
Another customer, who eventually asked for a refund, told a review-based website on 11 April: ?I ordered a camera and a couple of lenses from Crazy Cameras a few weeks ago and received nothing from them.?
Though forums are awash with complaints, there are reports of customers receiving their orders.
In response to our enquiry about Robert Painton?s order, a spokesman for Crazy Cameras Support Team told us: ?We would like to apologize for the inconvenience. Kindly provide us with the order number. We will have this matter investigated and will confirm the status of the order.?
Speaking in general terms the Office of Fair Trading said it looks into any complaints it receives but cannot comment on which businesses are under investigation.
A spokeswoman told AP: ?If people have experienced problems and have complaints they should let us know.?
Anyone concerned about a business should contact Consumer Direct on 08454 04 05 06. Visit www.consumerdirect.gov.uk.
