{"id":160128,"date":"2022-02-03T11:06:23","date_gmt":"2022-02-03T11:06:23","guid":{"rendered":"https:\/\/other.kelsey.host\/amateurphotographer\/?p=160128"},"modified":"2022-02-03T16:55:59","modified_gmt":"2022-02-03T16:55:59","slug":"fujifilm-warns-of-mac-os-image-processing-problems","status":"publish","type":"post","link":"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/fujifilm-warns-of-mac-os-image-processing-problems\/","title":{"rendered":"Fujifilm warns of Mac OS image processing problems"},"content":{"rendered":"

Fujifilm has announced that it has identified a firmware incompatibility between specific X and GFX series cameras<\/strong>, which can result in MacOS users being unable to directly access files if they were initially saved to SDXC memory cards in-camera<\/strong>.<\/p>\n\n

The X series and GFX system cameras affected include models that do not depend on the firmware version (the GFX100, GFX100S<\/a>, GFX50S II, X-Pro3, X-T4, X-S10, X-E4, X-T30 II<\/a>\u00a0and X100V<\/strong>) and models that depend on the firmware version – the GFX50S (Ver.4.00 or later), GFX50R (Ver.2.00 or later) and X-T3 (Ver.3.20 or later)<\/strong>.<\/p>\n

In order to address this anomaly Fujifilm has said that it is working on creating a firmware patch<\/strong>, which is expected to be available for free download by X Series and GFX System users ‘soon’<\/strong>.<\/p>\n

In the meantime, please see below for the official release from Fujifilm Corporation<\/strong> so that you can review the information and adhere to the company’s recommended next steps.<\/p>\n\n

\n\n

Statement from Fujifilm Corporation issued on 2 February 2022:<\/strong><\/h3>\n

\u00a0<\/strong><\/p>\n

Important notice for consumers processing FUJIFILM digital camera files using macOS<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

Feb.2.2022 FUJIFILM Corporation<\/strong>: FUJIFILM Corporation has identified a firmware incompatibility between specific X and GFX series cameras listed below. This incompatibility can result in macOS users being unable to directly access files if they were initially saved to SDXC memory cards in-camera.<\/p>\n

To address this anomaly, Fujifilm is creating a firmware patch, which is expected to be available for free download by X Series and GFX System users soon.<\/p>\n

In the interim, please review the following information carefully for further information and recommended next steps.<\/p>\n

\u00a0<\/strong><\/p>\n

I. Firmware Incompatibility Overview<\/strong><\/p>\n

    \n
  1. X Series and GFX System Cameras Affected:<\/strong>
    \nThe models that do not depend on the firmware version
    \nGFX100, GFX100S, GFX50S II, X-Pro3, X-T4, X-S10, X-E4, X-T30 II and X100V<\/strong>
    \n\u2022 The models that depend on the firmware version
    \nGFX50S (Ver.4.00 or later), GFX50R (Ver.2.00 or later) and X-T3(Ver.3.20 or later)<\/strong><\/li>\n
  2. Memory Cards Affected: SDXC memory card<\/strong><\/li>\n
  3. Computer Operating System Affected:<\/strong>macOS only. The incompatibility does not affect Windows users.<\/li>\n
  4. About the incompatibility<\/strong>
    \nWhile the current firmware versions allow these X and GFX series cameras to internally write and store 9,999 frames*1<\/sup>to a single folder, it has been observed that if more than 4,000 files are written in-camera to a single folder on an SDXC card and directly accessed using macOS the firmware incompatibility creates two potential scenarios:
    \n(1) Some files on the memory card may become inaccessible if the card has been connected to the computer through an internal or external memory card reader and directly accessed using macOS.
    \n(2) If the memory card is not ejected correctly from a computer using macOS, there is a likelihood that data may be lost*3<\/sup>\u00a0if the same card is directly connected and accessed a second time using macOS. However, risk of data loss in this situation can be prevented by following proper ejection procedures*2<\/sup>\u00a0for macOS operating systems. If the proper procedures are followed, no data will be lost. However, files will still remain inaccessible when attempting to directly access the data on the memory card using macOS.
    \n*1 The number of frames, or images, does not correlate to the total number of files because one image can potentially create 3 files if the user is utilizing JPEG, RAW (RAF) and Voice Memo (WAV) in making one image.
    \n*2 For more information related to properly ejecting SD memory cards from macOS, please refer to the official Apple website (as of Feb. 2, 2022). The instructions are as follows:
    \n\u2013 Ejection process below referenced from Apple website \u2013<\/strong>
    \nTo eject an SD card, drag the icon that represents the card to the Trash.
    \nAfter the icon disappears from your desktop, you can remove the card from the slot.
    \nDon\u2019t remove a card while your Mac is in sleep mode, as this could lead to data loss.
    \nAlways wake your computer and eject the SD card before removing it from your Mac.
    \n*3 FUJIFILM is not responsible for any loss of use, images, files, data, or other information in connection with the use of FUJIFILM products caused by the above improper ejection procedures.<\/li>\n<\/ol>\n\n

    II. Addressing the firmware incompatibility<\/strong><\/p>\n

    To address the incompatibility, Fujifilm is developing a firmware patch that will limit the number of files that can be written to a single folder. This patch is expected to be available for free download by X Series and GFX System users soon.<\/p>\n

    In the interim, consumers using macOS to directly access files saved to SDXC memory cards by the specific FUJIFILM X and GFX series cameras listed above are encouraged to:<\/p>\n

      \n
    1. If using a new or recently formatted SDXC memory card:<\/strong>
      \nDo not save files for more than 1,000 frames, in-camera, to any folder.
      \n\u2022 Once the number of frames reaches 1,000, create a new folder using the \u201cFolder Selection\u201d function in the \u201cSet-up\u201d menu of the camera and save additional frames to the new folder.<\/li>\n
    2. If using an SDXC memory card with existing files or one that has not been recently formatted:
      \n(See the detail instruction linked\u00a0      Fujifilm digital camera support<\/a>.)<\/strong>
      \n(1) Directly connect your camera to the computer operating macOS via USB to directly access your files.
      \n(2) If there are no movie files larger than 4GB in the folder, all files can be transferred to the computer operating macOS.
      \n* Please note that movie files larger than 4GB will be shown as 4.29GB on macOS regardless of its actual file size.
      \n(3) If there are movie files larger than 4GB in the folder, download all files except the movie files to the computer operating macOS.
      \nAfterwards, disconnect the USB cable from the computer and follow the procedures below.<\/li>\n<\/ol>\n

      Please refer to the options below to download the movie files larger than 4GB.<\/p>\n

      Using a Windows computer:<\/strong><\/p>\n