{"id":20859,"date":"2010-04-14T09:58:00","date_gmt":"2010-04-14T08:58:00","guid":{"rendered":"http:\/\/amateurphotographer.co.uk\/uncategorized\/photographers-raise-questions-about-online-camera-store-20859"},"modified":"2014-09-02T16:34:52","modified_gmt":"2014-09-02T15:34:52","slug":"photographers-raise-questions-about-online-camera-store","status":"publish","type":"post","link":"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/photographers-raise-questions-about-online-camera-store\/","title":{"rendered":"Photographers raise questions about online camera store"},"content":{"rendered":"

Angry photographers have besieged an online store with complaints, claiming their orders have not been dispatched as promised.<\/strong><\/p>\n

Customers have raised questions about crazycameras.co.uk, which sells bargain-priced electrical goods via a UK website address but dispatches orders from its office in the United States, it says, to ?minimise cost?.<\/p>\n

Customers have used online forums<\/a> to express their grievances.<\/p>\n

Among the complainants is Amateur Photographer<\/em> (AP) reader Robert Painton, who says he has still not received a \u00a3160 Fujifilm camera he ordered for his daughter?s 30th birthday in February.<\/p>\n

Painton told us that he has since been instructed by his bank to cancel the card he used to pay for the camera.<\/p>\n

Crazy Cameras claims it will dispatch an order within seven working days, provided the item is in stock.<\/p>\n

Another customer, who eventually asked for a refund, told a review-based website on 11 April: ?I ordered a camera and a couple of lenses from Crazy Cameras a few weeks ago and received nothing from them.?<\/p>\n

Though forums are awash with complaints, there are reports of customers receiving their orders.<\/p>\n

In response to our enquiry about Robert Painton?s order, a spokesman for Crazy Cameras Support Team told us: ?We would like to apologize for the inconvenience. Kindly provide us with the order number. We will have this matter investigated and will confirm the status of the order.?<\/p>\n

Speaking in general terms the Office of Fair Trading said it looks into any complaints it receives but cannot comment on which businesses are under investigation.<\/p>\n

A spokeswoman told AP: ?If people have experienced problems and have complaints they should let us know.?<\/p>\n

Anyone concerned about a business should contact Consumer Direct on 08454 04 05 06. Visit www.consumerdirect.gov.uk.<\/p>\n","protected":false},"excerpt":{"rendered":"

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