{"id":79908,"date":"2016-06-10T16:31:11","date_gmt":"2016-06-10T15:31:11","guid":{"rendered":"http:\/\/amateurphotographer.co.uk\/?p=79908"},"modified":"2016-06-13T09:23:36","modified_gmt":"2016-06-13T08:23:36","slug":"jessops-fire-customer-discovers-new-camera-dusty-300-shots-old","status":"publish","type":"post","link":"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/","title":{"rendered":"Jessops under fire as customer discovers \u2018new\u2019 camera was \u2018300\u2019-shots old and dusty"},"content":{"rendered":"

Jessops CEO Neil Old says the high-street chain tightened its controls after customer Michael Brown reported that his Fujifilm camera was not the \u2018new\u2019 model for which he had paid \u00a3380.<\/p>\n

Speaking to Radio 4 programme You and Yours<\/em>, Michael from Poulton-le-Fylde, Lancashire, said: \u2018When the camera arrived in the post, the actual box\u2026 was tatty and it was only on close inspection that I realised that, in fact, it wasn\u2019t new. There were various issues with it\u2026 finger marks on the viewfinder, dust on the accessory shoe and where the shutter release was.\u2019<\/p>\n

Michael, who received the camera on 28 April, added: \u2018There is a frame counter on these cameras, which indicates they have been used when you put in a new SD card \u2013 which in this case I think indicated in excess of 300 pictures had been taken with this camera.\u2019<\/p>\n

Michael said he phoned Jessops customer services and was told to return the camera for a replacement.<\/p>\n

You and Yours<\/em> presenter Peter White acknowledged that Jessops had strengthened its online presence, but said the programme has heard from other customers with similar problems to Michael\u2019s, and he asked Old how this could happen.<\/p>\n

Old responded: \u2018I\u2019d like to take the opportunity again to apologise to Michael. I know he spoke to our customer service team and I know they work very hard to put matters right and I know they apologised to him but I just want to be clear from the outset\u2026 this wasn\u2019t the case of a camera that had been previously sold to a customer, returned and then, if you like, recycled. As soon as I became aware of the issue\u2026 I began a full investigation into just quite how this could happen.<\/p>\n

\u2018And what happened was \u2013 and Jessops isn\u2019t alone in this \u2013 when a product or a camera is at the end of its life we very often recall it from the stores, we take it back to the warehouse and move it back to the manufacturer, to enable us, with the space we have, to get the new products into our stores and out on display.<\/p>\n

\u2018What became apparent was\u2026 if a customer placed an order online at the point at which it was passing through the warehouse, it transpired that our third-party logistics supplier didn\u2019t have the sufficient process and controls in place to prevent the camera being sent out to customers.\u2019<\/p>\n

\u2018Are you saying this couldn\u2019t happen again? White asked.<\/p>\n

Old replied: \u2018I can absolutely assure you it can’t happen again because as soon as I became aware of that\u2026 I immediately suspended all product recalls until I was satifisfied that our third-party logistics partner had the controls in place to prevent this from happening again in future.\u2019<\/p>\n

White further challenged Old over its service, citing negative reports on customer reviews website uk.trustpilot.com<\/a> and asserting: \u2018Online service does seem to be still a real issue for you.\u2019<\/p>\n

Old said 97% of Jessops deliveries are made within 48 hours, and acknowledged the company\u2019s need to compete on price and rival companies such as Amazon which are \u2018raising the bar continually\u2019.<\/p>\n

The show compared the failure of BHS to the predicament Jessops faced when it went into administration in 2013, before being rescued by entrepreneur Peter Jones, the current chairman.<\/p>\n

\u2018The old business, which we weren\u2019t directly involved with had opened far too many stores\u2026 it really wasn\u2019t meeting the needs of the customers,\u2019 Old said, adding that the business wasn\u2019t able to adapt fast enough with the rise of the internet and growth of smartphones.<\/p>\n

\u2018What Peter was able to do\u2026 was listen to customers and rebuild the business.\u2019<\/p>\n

Among the measures Jessops took was matching the high-street price to that quoted online.<\/p>\n

To listen to the full interview, visit the You and Yours website.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A Jessops customer who discovered that his \u2018new\u2019 camera was dusty, and had already taken 300 photos when he received it, sparked an investigation by bosses.<\/p>\n","protected":false},"author":324,"featured_media":10125,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[39],"tags":[],"product-category":[],"class_list":["post-79908","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-photo-news"],"yoast_head":"\nJessops under fire as customer discovers \u2018new\u2019 camera was \u2018300\u2019-shots old and dusty - Amateur Photographer<\/title>\n<meta name=\"description\" content=\"A Jessops customer who discovered that his \u2018new\u2019 camera was dusty and had already taken 300 photos when he received it sparked an investigation by bosses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jessops under fire as customer discovers \u2018new\u2019 camera was \u2018300\u2019-shots old and dusty\" \/>\n<meta property=\"og:description\" content=\"A Jessops customer who discovered that his \u2018new\u2019 camera was dusty and had already taken 300 photos when he received it sparked an investigation by bosses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/\" \/>\n<meta property=\"og:site_name\" content=\"Amateur Photographer\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/Amateur.photographer.magazine\" \/>\n<meta property=\"article:published_time\" content=\"2016-06-10T15:31:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-06-13T08:23:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/other.kelsey.host\/amateurphotographer\/wp-content\/uploads\/sites\/16\/2013\/03\/jessopsoxfordstreet.2web.low_.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"380\" \/>\n\t<meta property=\"og:image:height\" content=\"261\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Megan Graye\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AP_Magazine\" \/>\n<meta name=\"twitter:site\" content=\"@AP_Magazine\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Megan Graye\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/\"},\"author\":{\"name\":\"Megan Graye\",\"@id\":\"https:\/\/other.kelsey.host\/amateurphotographer\/#\/schema\/person\/09a37c0ec6db00d983eb2045e99ff2f1\"},\"headline\":\"Jessops under fire as customer discovers \u2018new\u2019 camera was \u2018300\u2019-shots old and dusty\",\"datePublished\":\"2016-06-10T15:31:11+00:00\",\"dateModified\":\"2016-06-13T08:23:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/\"},\"wordCount\":654,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/other.kelsey.host\/amateurphotographer\/wp-content\/uploads\/sites\/16\/2013\/03\/jessopsoxfordstreet.2web.low_.jpg\",\"articleSection\":[\"Latest news\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/\",\"url\":\"https:\/\/other.kelsey.host\/amateurphotographer\/latest\/photo-news\/jessops-fire-customer-discovers-new-camera-dusty-300-shots-old\/\",\"name\":\"Jessops under fire as customer discovers \u2018new\u2019 camera was \u2018300\u2019-shots old and dusty - 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